Lost Property Reclaim
Please note:
- Please do not travel to our Manchester city centre location until we have confirmed that your item is ready for collection. After the festival, lost property is held securely in a storage area that is not accessible to reception or front-line staff. Once your item has been identified and any applicable fees have been paid, it will be transferred to reception. Transfers take place twice weekly.
- Lost property collected from the festival site during show days is free of charge. Items reclaimed after the festival, whether collected in Manchester or delivered, are subject to a handling fee based on the item's band. This contributes towards storage, packing materials and administration.
- Delivery charges are additional to the handling fee. Items valued at £75 or less will normally be sent by Royal Mail Tracked 48. Items valued over £75 will default to Royal Mail Special Delivery. You may opt to use Tracked 48 instead, but this must be confirmed in writing and compensation will be limited to £75.
- If you no longer wish to reclaim your item, you may choose to have it responsibly disposed of at no charge.
- Lost Village lost property is retained for 4 weeks after the festival. Any items not reclaimed within this period will be responsibly disposed of.
Handling Fee Bands
The handling fee applied to your item will depend on its category, as shown below.
| Band A £20 | Band B £10 | Band C £5 | Band D £3 |
|---|---|---|---|
|
Band A
£20
|
Band B
£10
|
Band C
£5
|
Band D
£3
|
Can't see your item listed?
Where an item is not specifically listed, the applicable handling band will
be based on the closest comparable item, taking into account its size,
weight, packaging requirements and level of care required for handling.
Important – Please Read Before Completing This Form
This form is only for reclaiming lost property if we have already contacted you to confirm we’ve found your item and provided you with an ID number. If you haven’t heard from us yet and are reporting a lost item for the first time, please use our Lost Property Report Form instead.Reclaim request submitted
Thank you. Your reclaim request has been received successfully and will now be processed by our team.
You will receive a confirmation email containing the details you submitted. Please review this email carefully to make sure all of the information is correct, and check your junk/spam folder if you do not see it in your inbox.
A payment link will be sent within 1–3 working days. This will include the applicable handling fee and, if you selected delivery, any postage charges.
Please do not submit another reclaim form for the same item.
